Total Customers
1.2M
+1.2% from last month
High Churn Risk
1,428
-5.7% from last month
Retention Rate
97.3%
+0.5% from last month
Offers Accepted
316
-10.1% from last month
High-Risk Customers
Customers with the highest churn probability, loaded from BigQuery.
| Customer | Churn Score | Actions |
|---|
Churn Overview
Predicted vs. Actual Churn Rate (%)
Agent Activity
A log of autonomous agent actions.
C
Churn Detection Identified high churn risk for Alicia Rodriguez
S
Strategy Agent Drafted personalized offer for Ben Carter
E
Emotion-Aware Agent Detected frustration in chat with Carla Diaz
N
Negotiation Agent Successfully retained Zoe Williams
F
Feedback Loop Updated strategy models based on recent outcomes.